OUR PLEDGE TO YOU

1. We  (Mount Airy Violins & Bows, LLC) provide you, the renter, a fine quality rental instrument, bow and case, properly set up and ready to play.
2. We are Your Resource for free advice on care, tuning help, and adjustments for playability and sound. 
3. Our Protection Plan Covers cost of repairs/defects, broken strings and most accidental damage to instruments, bows and/or cases. Renters qualify for 50% off list on strings AND re-hairs which should be replaced yearly in order to maintain your instrument. In cases of fatal damage, the renter is responsible for the retail cost of any instrument destroyed.
4. Exchanges in Size or Level There is no charge for the exchange of instrument sizes or level, however renters are responsible for replacing the strings and rehairing the bow of their rental instrument, at renter’s price (see #3) either once per year, or at the time of exchange or return. The need to replace strings and/or bows is at the discretion of MAVB and is based upon the amount of wear and/or length of time since last replacement. If exchanging to another level, new rental charges will begin on your next billing cycle (billing frequency will also be adjusted accordingly).
5. Minimum rental period: Each rental begins with a 3-month minimum period. After that period the rental is billed either monthly or quarterly. There is no long-term contract. The renter may return the instrument at any time after the 3rd month. 
6. Refunds:  There are NO refunds for any amounts that have already been billed.
7. Rental Credit: is calculated from the “Rental Fee” portion of rental payments and may be applied toward the purchase of an instrument of the same type being rented. Renters continue to accrue credit until the rental instrument is returned or a purchase is initiated. There is no limit to the amount of credit that may be earned. Rental credit is non-transferrable (for example: from one child to another within the same family) and non-refundable.  Accounts in good standing (i.e. no late or missing rental payments) are eligible to apply 100% of accrued rental credit up to 50% of the value of the instrument being purchased (excluding consignments).
8. Deposit: Is fully refundable when your well-cared-for rental instrument is returned, or may be applied towards restocking fees or an instrument purchase, if applicable.  Repairs made necessary by serious damage caused through neglect will be repaired by MAVB at the expense of the renter.